An AI Front Desk for Plumbers & HVAC Companies

In the trades, the phone rings at exactly the moments you can't answer it: elbows deep in a water heater, driving between jobs, or at 11 p.m. when a pipe bursts across town. And a homeowner with water on the floor doesn't leave a voicemail. They hang up and call the next company in the search results. Whoever answers first usually gets the job.

That's the race an AI front desk wins for you — every time, including the times you're asleep.

What it does for a plumbing or HVAC company

It answers every call and text to your existing business number, 24/7, and handles the conversations that don't actually need you:

• The emergency call. Asks the right questions — what's leaking, is the water shut off, is anyone without heat — gives level-headed guidance, and books the job or escalates straight to your on-call phone, with notes, depending on the rules you set.
• The routine booking. Water heater making noise, AC not cooling, annual furnace tune-up. It quotes your standard service-call fee, offers real slots from your schedule, and books it.
• The pricing question. "Roughly what does it cost to replace a water heater?" It gives the honest answer you'd give — a realistic range and what changes it — instead of silence.
• The service-area filter. Politely turns away the calls from forty minutes outside your area, so those interruptions stop existing at all.
• After dinner, when homeowners actually call. A big share of home-service inquiries happen between 6 p.m. and midnight, when every shop is closed. Yours answers, books the estimate, and you find it on the schedule at breakfast.

Every conversation lands in your messages as a short summary, so you always know what happened without listening to anything.

What it deliberately doesn't do

It doesn't diagnose over the phone or promise a fix — it books the visit where the real diagnosis happens. It doesn't negotiate the complicated custom job; that gets summarized and handed to you, which is where it belongs. And when a caller is angry or the situation is genuinely unusual, its job is to get a human involved fast with full context — not to smooth things over with a script.

Works with what you already run

Keep your number. Keep your scheduling tool — whether that's Jobber, Housecall Pro, ServiceTitan, a Google Calendar, or a whiteboard you'd like to retire. We set it up around how you already dispatch, teach it your services, prices, and service area, and test it with you before it takes a live call. Most companies are running in about two weeks.

What it costs

From $1,500 setup, then $399 a month, flat, month-to-month. Now the math: if your average job is worth $350 and the AI catches just two calls a month that would have gone to voicemail — and then to a competitor — it's paid for itself. Most companies miss more than two. An after-hours emergency call is often worth several times that on its own.

Common questions from the trades

I'm a one-person shop. Is this overkill? The opposite — you're the person who can least afford to answer the phone mid-job. Solo operators tend to see the biggest change, because before, every missed call was a coin flip on losing work.

What happens with true emergencies at night? You decide the rules. Some owners want burst-pipe calls to ring through immediately; some want the job booked for 7 a.m. and a text summary. Either way, the call gets answered and nothing is lost.

Will customers put up with it? The homeowner with a flooding kitchen doesn't care who picks up — they care that someone picked up, told them what to do right now, and got someone scheduled. That's what it does.

Can it also chase the web leads? That's its own package — Lead Response & Follow-Up — and the two work well together: one catches the calls, the other catches the form fills and DMs.

The easy first step is the free 15-minute AI audit: we'll look at how many calls you're actually missing and tell you straight whether this pays for itself in your business.